CGL - What happens if my client needs to file a claim? Taylor Smith June 22, 2021 14:58 Updated If a client to whom you have sold a policy needs to file a claim, they can do so by emailing firstname.lastname@example.org, or calling the Markel Claims hotline at the number listed in this article. For more information on the claims process and what needs to be submitted with the new claim notice, click here. Related articles CGL - How are Commercial General Liability claims handled? How do I report a claim? CGL - May I report a Commercial General Liability claim by phone? Does Thimble work with brokers? CGL - How do I modify the Certificate Holder and Description of Operations on my ACORD 25 certificate for Additional Insureds?