Even when you tell contractors exactly what's required, they can still upload documents that don't meet your requirements. But don't worry, the Thimble Certificate Manager has a solution.
When a contractor uploads a Document, you'll be prompted to review it side-by-side your requirements. Check off every requirement that the Document accurately meets, and Waive any requirements that you want to let slide by clicking the (≡) icon.
Once you've reviewed the document, leave any missing requirements unchecked. Then, click the button that says "Request Missing Requirements". This will send an email to the contractor letting them know exactly where they are in the process, and we'll let them know exactly what's missing! They'll be prompted to upload an updated document that meets these missing requirements.